Privacy Policy
Effective Date: 01/09/2024
1. Introduction
Welcome to Live Smart. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.livesmartsanutrition.co.za (the “Site”). This policy is designed to comply with South African, European (GDPR), and American privacy laws.
2. Information We Collect
We may collect the following types of information:
- Personal Information: When you interact with our Site, such as when you make a purchase, subscribe to our newsletter, or contact us, we may collect personal information including your name, email address, phone number, and billing address.
- Usage Data: We collect information about your interactions with our Site, including your IP address, browser type, pages visited, and the date and time of your visit.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and gather data about how you use our Site.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Transactions: To fulfil your orders and manage your account.
- To Improve Our Site: To understand how our Site is used and to enhance your experience.
- To Communicate with You: To send you updates, promotional materials, and other information related to our products and services.
- To Respond to Inquiries: To address any questions or concerns you may have.
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process your data based on:
- Consent: When you consent to the processing of your personal data for specific purposes.
- Contractual Necessity: When processing is necessary to fulfil a contract with you.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests do not override your rights and freedoms.
- Legal Obligations: When we need to comply with legal obligations.
5. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing transactions, or delivering products and services.
- For Legal Reasons: We may disclose your information if required to do so by law, in compliance with legal obligations, response to legal processes, and protection of rights and property.
- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights
- South Africa (POPIA): You have the right to access and correct your personal information, and to object to or restrict processing.
- European Union (GDPR): You have the right to access, rectify, erase, restrict processing, and object to the processing of your personal data. You also have the right to data portability.
- United States: Depending on the state, you may have rights related to your personal data, including access, deletion, and opting out of certain sales or disclosures.
8. Cookies and Tracking Technologies
We use cookies to collect data about your browsing behaviour. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
10. Do not track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage signals when we detect such a signal from your browser.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our Site. Your continued use of our Site after any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Live Smart Holdings Pty Ltd
Shop 20 Hillcrest Centre
38/42 Old Main Road
Hillcrest, KwaZulu Natal, 3610
031 765 5113
info@livesmartsa.co.za
13. Complaints
As noted above, if you have any questions or concerns or if you would like to make a complaint, please contact us by email or by mail using the details provided under “Contact Us” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
